Performance
Process Improvement
As companies evolve and customer needs mature, there is a continuous need for improvement to optimize existing business processes while incorporating new capabilities.
Best-in-class methodologies provide companies a framework for process improvement for identifying and reducing wasteful processes.
Lean: Lean is used for identifying and reducing processes that lack value contribution to overall business processes. For example, at healthcare companies, this can take the form of lengthy wait times for patients, hospital acquired infections, healthcare waste, and more.
Six Sigma: Using DMAIC methodology, six-sigma focuses on making business processes that are nearly free of any defects. For example, at healthcare companies, Six Sigma can assist in improving patient quality and care coordination errors, claims processes, overall customer satisfaction and more.
SUBJECT MATTER EXPERTS
Joshua Pierce
Engagement Manager
Former insurance broker and director of network programs at $40B insurer. Expertise in a value based care broker channel, network design, and health plan operations.
Complex Program Management
As companies aim to improve processes, they will need assistance in navigating management of the various complex projects that cascade up to program initiatives.
This work may entail thinking through people/ process/ technology shifts, governance, communication, stakeholder management, roadmapping, etc.
SUBJECT MATTER EXPERTS
Joshua Pierce
Engagement Manager
Former insurance broker and director of network programs at $40B insurer. Expertise in a value based care broker channel, network design, and health plan operations.
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